Traditionally every Italian thinks that the public sector is a pure disaster. Therefore, every time I’m prepared to get a nervous breakdown when I must deal with the public sector. I was extremely surprised when I noticed that in several occasions I got very good service from public servants. This is exceptional, because the Italian public servants think that they are something divine and can act like small dictators.
Finally, we decided to change our Finnish driver’s licenses to the Italian ones. First, we went to the local office to ask what we must do. There was a very friendly man that explained everything and then in the end asked if we were doctors. He said that he thought all the Finns here are doctors. After we had purchased all the possible documents and took them back to this same office again there was another friendly man. He checked everything and then said how long it will take to get the new ones. After about one month I tried to call the number he gave, but no answer. Then I found his work e-mail and thought that I can always send a mail, but as usual he won’t answer. In less than two hours he answered that our new driver’s licenses were not ready yet. Then I mailed again after a couple of weeks and again he answered almost immediately and this time he said that we can come and pick our new driver’s licenses.
Another experience I had with my son. He was supposed to have a medical check-up and I knew that for these specific check-ups there are long queues. But this time I acted like an Italian. I knew that there works a doctor to do these check-ups that I know, not very well. When I phoned to get an appointment, I mentioned that I would like this specific doctor to do the check-up. Immediately the lady was extremely friendly and I got the appointment for the next day. When the doctor asked one certificate and I had to make another appointment. I sent an email, because I didn’t have time to try to call ten times. This time the lady called me to make an appointment. Extremely good service according to me.
Here in Italy there have been some meningitis cases. I sent an e-mail to ask if my kids need a vaccination. They answered the next day and said that they will contact me later to make an appointment. The queue is about 3 months, so now I’m waiting for an appointment.