angry client_ccThe call centers are sometimes really irritating. Just when you are working and concentrated a phone rings and you answer without watching the number. Then it starts: “Hello, are you Mavi, I’m Rita and I would like to know what company is you electricity supplier for the moment? Could you tell me the sum of your last bill? What is your average daily consumption?” At this point I usually answer that I have no idea and I don’t have time to search old bills and then I just interrupt the call. I know thy are people that are just doing their job and they have to make deals to earn money. But if I’m looking for a new electricity supplier the first thing I do is to check on the Internet.

CC2In the worst cases these call centers have tried to sell something to children. Then there are persons that call you and when you answer they interrupt the call –  they get paid on the basis of number of calls. This according to me is so rude that I block the number immediately. We have a pay tv at home and this company calls me regularly. Usually they offer football channels, because we don’t have them included in our package. Well, I always tell them that no one is interested in football and they remain silent. In Italy it is not possible that exists a family where nobody is interested in football – well, may be there isn’t such a family, not even ours.
cth14I often wonder how efficient this kind of telemarketing actually is. Personally I usually get irritated when somebody starts selling a product that I’m not interested in and the person keeps on selling after my first “no thanks”. I have never bought anything from telemarketing, once I was lured to change the telephone operator and later I heard that I wasn’t the only one.

queue-priorityOften when we contact a bigger company we talk to a call center. For example my Internet provider has a call center. They are always very kind and they never find any problems with their lines even if I’m without an ADSL line for the moment. But strangely immediately after the call my ADSL starts to work –  but the problem naturally was in my equipment that in a magic way got repaired just in that moment when I phoned the call center. It is wonderful to have some magic in this world. Then there are call centers that never answer. A couple of weeks ago at Como there was a bigger blackout that lasted several hours. When people tried to contact the electricity supplier nobody answered, so people called fire fighters to get some help. How many times I have called a call center and then I have listened 10 minutes some old pop song that is interrupted by a gentile voice that recommends to stay on line for not loosing the priority in the queue. Usually I get enough in 3 minutes and I close the phone. Once I remember I had to talk to an operator and I waited over 45 minutes. For some strange reason I haven’t used their services after that experience.

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2 thoughts on “Call centers

  1. Sounds like you haven’t worked in a call centre yourself 😀 outbound call centres work because they are low cost and low maintenance and because there is always the occasional jerk who picks up and even buys something. Inbound call centres are needed as there is always the occasional customer who wants to (surprisingly often) buy something over the moan or make a complaint about how long they’ve had to hold.

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    • You’re right I have never worked in a call center. As I wrote they are persons working to pay their bills etc. All respect to this work. But sometimes they are irritating, especially telemarketers. Sure they are needed and their number is growing fast around the world. Unfortunately at least here in Italy their reputation as a work place is very poor – low salaries, long hours and difficult clients 🙂

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